First and foremost, make sure that you are using the right equipment (camera, microphone and a stable internet connection) and the right web browser (Chrome/Mozilla Firefox). If the problem persists, send the information listed below to Visiba via email at support@visibacare.com and we will help you with troubleshooting.
- Username (for the user experiencing the problem)
- Date and time of the consultation
- A description of what was happening when the problem occurred (including any error messages).