Global Administrator: View Organisation-Wide Data

As a global administrator, you can choose whether to view insights at an organisational or clinic level.

Here’s how to view organisation-wide insights:

1. In the main menu, under “Settings for” in the dropdown menu, select Global Settings.
   Expand the Statistics option and click on Dashboard Visiba Care.
2. Depending on the data you are interested in, choose one of the tabs: Overview, Patient, Professionals, or Clinics. Explanations of each tab can be found below.

The first tab, Overview, is available at no extra cost. Would you like access to more tabs and extended reports? Contact [e-mail] for a free trial or to get a quote.

Overview

This tab provides an overview of both patient and healthcare provider experiences, as well as the volume of patient contacts.

Data available here includes:

• Patient satisfaction (Service Experience)
• Call quality (Call Quality)
• NPS (Net Promoter Score)
• Volume of patient contacts (messages, video calls, drop-in)
• Started triage sessions

Patient

This tab contains reports related to patient information.

Data available here includes:

• Patient satisfaction (Service Experience)
• Call quality (Call Quality)
• Preparations before the visit (completed forms, started triage sessions)
• Contact initiation (healthcare provider vs patient)
• Gender and age distribution

Professionals

This tab contains reports related to healthcare provider experiences and user data.

Data available here includes:

• NPS (Net Promoter Score)
• Call quality (Call Quality)
• Number of users (global and local administrators)
• User growth (net growth)

Clinics

This tab contains reports that compare key metrics between different clinics.

Data available here includes:

• Active clinics
• Number of clinics with healthcare-initiated contacts (chat, scheduling)
• Number of clinics with patient-initiated contacts (chat, bookings)