How to use the decision support
How to use the different parts of the decision support in Visiba Triage, such as anamnesis, priority, diagnosis suggestions, and evaluation.
Personal settings
How to log in to Visiba Care and change your personal and professional settings.
Upcoming release updates
Here you will find information about the most important changes in the upcoming releases.
Message settings
How to set up auto-replies, create a shared text template library, and manage message settings.
Using the service
What authorizations are available in Visiba Care? How do you book a visit with a patient who does not have a social security number? Here you get the answer to this and a little more.
Working with Visiba Triage in Visiba Care
How to work with Visiba Triage integrated in Visiba Care. Refer patients to different contact methods, get support for documentation, sort cases by priority, and much more.
Settings for appointments and drop-in
How to manage participant types, configure booking settings, create a new drop-in room, and manage its opening hours.
Calendar and scheduling
How to use the calendar, manage appointment templates, bookable slots, and block calendar time.
Working in Visiba Care
These tips can help you become an expert at working in Visiba Care!
Problems and solutions
Difficult to connect to the meeting? Does technology fail? Are you getting error messages? Here we list a number of solutions to various problems that may arise.
Background image in video calls – settings and guidelines
How to set background images in video calls on a global and local level as an administrator.
Description and Instructions for Use
Learn how Visiba Triage works and find the electronic Instructions for Use (eIFU) for our medical device, Red Robin.
Invite to appointments
How to invite to both video consultations and physical appointments. Manage participants, duplicate bookings, and reschedule appointments.
Invite to an appointment
What types of participants can I invite to a video consultation? Can patients use the service when they are abroad? How do I invite to a video consultation?
Manage Forms
How to create, edit, and delete forms.
Conduct a video consultation
How a video consultation works, preparations before the visit, and evaluation afterward.
Drop-in
How can I create and edit a drop-in waiting room? How do I call a patient waiting in line in a drop-in waiting room?
Organisation settings
How to configure the organisation's contact information, manage users, specialties, and notifications.
Messaging
How to start a conversation, pick up an incoming message, and respond in a conversation. Use text templates and collaborate with colleagues.
For the patient
How does the patient connect to a video consultation? Can patients delete their own account in the service? How do you set which notifications the patient should receive?
Visiba Insights
How to analyse key metrics, create reports, and export data to optimise your operations.
Calendar
How do I rebook a consultation? How do I schedule for a colleague? How do I add meeting templates to my calendar?
Statistics
How to compile and export statistics, and how to issue refunds to participants.
Drop-in
How to work with drop-in and manage drop-in history.
Messaging
How do I reassign a message to a colleague? How do I send a message to a patient? Can I see if the patient read my message?
Patient interface settings
How to manage buttons and change texts in the patient interface.
Video consultation
How do I start a video consultation? How many participants can there be in a video consultation? Can I duplicate a consultation? What rights does a colleague have in the video call?
Manual for Apple AppStore
About how to create a Apple Store account for your organization that Visiba can publish an app to.
Manual for Google Play
About how to create a Google Play account for your organization that Visiba can publish an app to.
Guide: How to configure a consultation export from Visiba Care to EMIS
In this guide, you will get step-by-step instructions on how to configure a consultation export from Visiba Care to EMIS.