With the help of predefined text templates and shortcuts, healthcare professionals can quickly write messages, both to patients and internally to colleagues. In addition to making it more effective to communicate, the text templates contribute to more equal care, as each individual can be treated in the same way, with the same wording.
In the shared phrase library, you as an administrator can add text templats that all healthcare professionals at the clinic can use.
Ad a new text template
- To add a new text template, click Shared text template under Organisation in the menu on the left.
- The first time you add a text template, you will come to this view. Click Add new template to create the first template.
- Choose a shortcut that is easy to remember and associate with the text template. It is this shortcut that the healthcare professional will type to retrieve the template in a messaging conversation.
- Then write the text template that the healthcare professionals should have access to. The template can be a maximum of 4,000 characters. When you're happy with the wording, press Save, and the template will be added to the shared library. The template will be placed in the library in alphabetical order.
Edit a text template
To edit an existing text template, click Edit in the menu to the far right of the phrase. You can then update both shortcut and template.
Remove a text template
To remove a text template, click Remove in the menu to the far right of the template.