Red Robin is an automated medical history and triage tool based on a Bayesian network (an AI model created from a combination of data and human expertise). Red Robin is continuously being tested and updated by a medical team and is also designed to learn over time. Some healthcare organisations are connected to Red Robin on the Visiba Care platform. Their patients and healthcare providers follow a slightly different user flow than healthcare providers who do not use Red Robin.
Red Robin helps to take the medical history of patients seeking medical care or patients (including children aged one year and above) whose representatives are seeking medical care on their behalf via the app/online via a computer. In the first step, the patients can express their enquiry in their own words; Red Robin then identifies symptoms so that it can ask relevant follow-up questions about the symptoms and any risk factors. Once the patient has answered all the questions, Red Robin calculates the likelihood of various diagnoses. Following that, depending on how the healthcare provider is configured, the patient might be referred on to a particular healthcare consultation setting, such as booking a video consultation, a drop-in waiting room or an online chat.
Red Robin shows the healthcare practitioner a summary of the patient’s Red Robin chat history, called a Patient summary. It also shows any images or other files the patient has uploaded, as well as potential differential diagnoses suggested by Red Robin based on the information provided. Please note, however, that these suggestions are only intended to highlight diagnoses that may be related to the patient’s symptoms and it remains the responsibility of the healthcare provider to assess and diagnose the patient.
Sample patient summary for a video consultation booking
After assessing the patient, the healthcare practitioner makes a diagnosis and can enter the diagnosis, and actions to be taken, in the application after the consultation. This information is then used to improve Red Robin’s accuracy and make the application more reliable over time.
At the end, the healthcare practitioner reaches an overview screen to help update the patient’s medical records. The screen shows all the details in a box that can be easily edited and updated before being copied and pasted into the patient’s medical records.
Read more about Red Robin on the Visiba Care website: https://www.visibacare.com/en/red-robin/