A reason for contact is usually a medical issue or a symptom managed by a clinic. It can also be a category, for example, prescription renewal or sick notes.
Add and edit a reason for contact
To add or edit a reason for contact in Visiba Care, follow these steps.
- Click on Reason for contact under the heading Organisation from the sidebar menu to the left. A list of the created reasons for contact will appear.
- Click on the plus sign at the bottom right. Fill in the reason for contact you want to add. If your organisation has activated several languages in the platform, the reason for contact must be entered in all available languages.
- To add more reasons for contact, check the Add another reason for contact box. Click on Add.
Note: To make reasons for contact visible to patients, click on the Activate reasons for contact. This makes selecting a reason for contact mandatory for patients to fill in order to proceed with their booking.
Remove a reason for contact
To remove a reason for contact, follow these steps.
- Hover over the reason for contact row and click on the x symbol on the right.
- The question Are you sure you want to remove the reason for contact? will appear.
- Click on Yes to complete the action.