Healthcare providers can innovate patient pathways and redefine their digital and physical services. Visiba Care enables you to configure both the icons and the texts on the buttons, carve the flows they initiate and rearrange their display order.
How does this feature create value for providers? How does this affect the user experience, from the patient as well as the healthcare professional side? What is helpful to consider when configuring different buttons and flows? Read through this guide to get tips and inspiration as you go along.
All the possibilities you can imagine
A home page with a limited number of buttons with predefined icons and texts is a thing of the past. You now have full control over the digital pathways you make available and how to present the start page of your patient app or web interface. It gets better: You can configure these changes independently without interference from us at Visiba. Your administrator can easily customise the buttons and which flows they initiate, as well as manage deep linking to external digital services and websites.
The available configurations include:
- The pathways patients are led to after clicking a button (appointment booking, drop-in, message, or external web content)
- The texts displayed on the buttons
- Icons that reflect your visual identity
- The display order of the buttons
- The symptoms and reasons for visit a patient can choose when selecting a button
- Enable patients to upload images, fill in a form, or deactivate the text field Description of the case, for instances where the same information is already collected by a form, and more.
A win-win for you and your patients
Customising the buttons and pathways can create great value for your business as well as your patients.
You can define the entry points you want to make available in any particular clinic. Configuring the buttons around different purposes and pathways, you can achieve:
- Optimal management of incoming patient cases
- Efficient allocation of resources
- Minimised time for each patient case
- Reduced administration
The biggest winner is, of course, the patient. With a home page tailored to your clinic’s offering, the patient user experience is elevated as they can easily navigate and quickly find the service they are looking for. In addition, the feeling of accessibility highly increases, especially for routine cases that can be managed easily anytime, anywhere – and without telephone queues, such as prescription renewals and follow-up appointments.
Create button texts and icons
On the following pages, we present some inspiring start page and button suggestions for different types of clinics.
With redesigned patient pathways in secondary care, you can increase accessibility for patients, optimise efficiency with follow-up appointments and work more effectively with your resources. Rethinking the digital patient pathways can replace the traditional telephone exchange and enable patients to contact the clinic via messaging, operated by nurses or receptionists.
For patients who already have an ongoing case, you can create a button that leads them directly to the times you earmarked for follow-up appointments. You can also open a messaging channel where the patients already in treatment can contact you regarding their care plan. This results to reduced telephone calls for you and increased security for your patients. You can also create a button in the app that leads patients to your support and treatment programmes, as well as link to other specialised apps, e.g., my mhealth: my asthma that can be helpful for asthma patients.
At your virtual clinic for mental health, you can attach different booking flows into different buttons to make it easier for patients to find the right pathway. A button can be directed at patients seeking help for the first time, which leads to e.g., appointment booking. A follow-up visit may require different time frames and be linked to a different flow with different appointment templates. You can also configure a button for cancellation and rebooking, where the patient can enter information and request a new time.
You can also link to external web content directly from the app. You may choose a specific button for a support page, and another button for a CBT guidance app.
Integrated Care services have the grounds for maximum liberty as well as maximum efficiency with redesigned patient pathways. The different services can be hosted in different clinics and customise their digital offer and pathways.
Community care, Health visitors, and First responders may have a care-to-care drop-in line with the centre. Specialist services, such as podiatry, may have their own digital pathways in their own clinic, and mental health units can provide their external resources and configure their own accessibility levels. Occupational health can carve pathways with their own entry points based on the different patient groups and link to a hub with exercises and advice.
The app has full capabilities to become the digital hub for Integrated Care services, combining the appropriate level of segmentation and navigation with the freedom to customise each clinic with the pathways that best suit their services. Take a look below at a suggested configuration for the occupational health clinic:
Primary Care Centre
A GP surgery receives many different types of cases. From your home page, you can direct these cases into different flows with clearly described buttons and manage them more efficiently. At the same time, patients enjoy increased accessibility and finding the right pathway is simplified.
New patient cases, samples and vaccination, sick notes and prescription renewal – different types of cases can be managed via different reasons for visit, appointment templates, and forms. This way, you can be well-prepared and tailor your processes for each case – which you can easily filter out and allocate the right resources.
Click here if you want step-by-step instructions on how to customise the patient interface in Visiba Care.