When the video consultation is over, you will be redirected to the evaluation survey page. On the left side, you can access the Consultation files, the messages exchanged in the Chat, or Reconnect to the video call.
- Under Consultation files, you can find all the images and files the patient has sent during the consultation under Consultation files. To save an image or a file, click on it and press Save. The file is saved locally on your computer.
- Click on Chat to reopen it and read or document as needed.
- Click on Reconnect video call to call the patient again.
In the Follow-up view, you can enter the diagnostic code and outcome of the appointment. Start entering the patient's diagnosis or diagnostic code, and the suggestions will match your search (the diagnostic codes are downloaded from icd.who.int). Click on the diagnosis you want to add. The diagnosis is then listed under the search field, marked with a checkmark. Once you have added a diagnosis, the search field will be blank again, so you can search for and add additional diagnoses if needed. If you happen to select an error or want to delete a diagnosis, simply deselect it from the list.
Feel free to mark whether the consultation was suitable for a digital visit or not.
Further down on the page, you can find the heading Evaluation, where you can rate the quality of the video call. You can also leave a comment with your feedback on the consultation. End the survey by clicking on Save.
Note: After you have completed the evaluation, the window will close and the option to resume the call, view chat history, and save files will no longer be available.