Start by ensuring that the guest has the latest version of the patient app and has followed the instructions from the invitation they received via email or text message.
The guest has to click on the link from the invitation to be redirected to the right consultation room. A guest who has not previously installed the app will be redirected to Google Play or Apple Store to download it. If this is not happening automatically, the guest has to go back to the appointment invitation and click on the link again.
It is important that the guest refrains from tapping around in the app to avoid an unintended redirection and consequently, any issues connecting to the consultation. In this case, the guest can return to the appointment invitation and click the consultation link once again.
If you have tried the tips above and the issue persists, feel free to contact Visiba support via email at email@example.com or by telephone at 01865 502503.