Problems and solutions
Difficult to connect to the meeting? Does technology fail? Are you getting error messages? Here we list a number of solutions to various problems that may arise.
- Pop-up windows in your browser
- One guest participant gets “thrown out” when another enters the meeting. Why is that?
- My patient cannot download the app. What could be the problem?
- I got an error message in Visiba Care; what should I do?
- My video consultation is very slow/not working. What is wrong?
- What do I do if I want to make a complaint?
- A guest cannot access the video consultation, what could be wrong?
- The image and/or sound is frozen or lagging, what is wrong?
- Why can’t I start the video consultation?
- My camera/microphone is not working, what do I do?
- I can’t log in to Visiba Care, what should I do?