Do this if you want to rebook an appointment with another care practitioner:
- Select the health care provider you want to reschedule the visit for, either via Select the person you want to schedule for on the home page or by selecting people from the drop-down menu.
- Click on a visit in the calendar and then on Reschedule. If you are both a scheduler and a care practitioner, you will find the Reschedule to another care practitioner option in the menu under the three dots at the top right.
- In the view, you see a list of the care practitioners who are available and how many free times they have in their calendars. The figure only applies to the bookable times that are posted and does not include empty spaces in the calendar. Note: If you do not work with bookable appointments that the patient can book, this figure is irrelevant.
- Click on the care practitioner you want to reschedule the appointment for.
- On the right, you see the calendar day for both the former care practitioner and the care practitioner to whom you are rescheduling the visit. If you want to change the date, you can do so at the top of the view.
- Move the times by placing the mouse pointer over the three lines in the booked time and either drag it to an empty place in the calendar or replace a posted bookable time with the healthcare practitioner you are rebooking the appointment with.
- Click Save. Two green confirmation symbols to the right of the names show that the change is complete. ATTENTION! If you click Cancel instead of Save, all information will be reset without saving.
It is possible to move several times from the same day at the same time. When an appointment has been rescheduled for another care practitioner, both patient and care practitioner (both former and new) receive a notification about this.