New incoming messages that have not yet been picked up are displayed to all your colleagues who have access to the messaging feature of the tool. To read an incoming message, click on it. You will then see an overview with the message from the patient, attached pictures or files and the patient's response to the form. After reading the information, you can choose to pick this case up. If you do, click on Pick up and compose an answer to the patient. If you do not want to take up the case, click on Back in the upper left.
How do I pick up a message?
