How do i assign a conversation to a colleague?

To reassign a conversation, click the three dots in the upper right corner and select reassign.

Select the healthcare professional you want to reassign the conversation to and write a message about the case. Please note that you can choose among colleagues who have access to the Messages function in this specific clinic. The green circle next to their avatar displays which healthcare practitioners have been active in the last 30 minutes.

Compose a message about the case and click on the Reassign button.

The healthcare professional you have reassigned the message to can now continue the dialogue with the patient and view all the messages previously exchanged in the conversation. The patient receives a notification that the conversation has been reassigned to another healthcare professional.