What configuration is required to enable patients to initiate message conversations?

If your clinic is working with patient-initiated message conversations, patients have the option to send the first message in a conversation. 

To configure conversations initiated by patients, follow these steps.

1. If you want your patients to be able to initiate a message conversation with your clinic, check the Allow patients and other clinics to start/handover conversations box in the Incoming messages widget box.
   
   
2. If you want all healthcare professionals to be able to respond to patient-initiated conversations, click on the Accessible for all healthcare professionals box and then click on Save.
3. If you want specific healthcare professionals to be able to respond to patient-initiated conversations, leave the box unchecked and search for the healthcare professionals you want to grant access to. When all of them have been selected, click Save.
4. Finally, you need to create and/or activate the button which will be displayed on the home page of your clinic's patient app/web interface. To create and/or activate a button that leads to New message, go to go to your clinic under the category Patient interface from the sidebar menu to the left. 

When all of the steps above are completed, the patient interface will change, and the button leading to the message conversation will be added to the menu in the patient app and web.