Overview
Click on Messages in the menu to get an overview of the clinic’s messages. On this page, you will see a list of new incoming message conversations that have not yet been handled, as well as the messages you have picked up and are responsible for. You can see the participant’s name and personal number, contact reason, latest event, and the number of unread messages. You can also receive a notification informing you that there is a new message conversation to pick up.
Setting Priority
To ensure that those with the greatest needs receive care first, you can work with prioritising cases. To set a priority, click on a case and then click on No priority set. From there, you will get a drop-down list with priorities on a scale of 1-8, ranging from urgent to self-care. The patient cannot see the recommended priority, as this information is only visible to the healthcare provider. The cases can then be sorted in the overview so that the highest priority appears at the top of the list.
With Visiba Triage, incoming cases are automatically assigned a priority and urgency level. Learn more about prioritisation with Visiba Triage here: Prioritising Message Cases with Visiba Triage