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Create a new waiting room in Drop-in

Kaj Mählqvist
  • Updated

In the menu to the left, you can see the category Drop-in. After clicking on Drop-in, a list of all the waiting rooms you have access to is displayed. Here you can see the name of the waiting room, the payment method used, and visibility for patients.

To add a waiting room in Visiba Care, follow these steps.

  1. Click on any of the subheadings listed under the Drop-in category, such as Ordinary opening hours.
  2. Click on the plus sign to the bottom right and the view Create new waiting room will open. Fill in the name. The URL field will be filled out automatically according to the name, but you have the option to change it here. You can also specify the response time the patient has to pick up before the call is dropped. 60 seconds is set by default, but you can change this time. Click on Save.

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  3. You can now see an overview of the settings for the created waiting rooms. The default expected waiting time is set to 5 minutes, but this can be changed. Please note that the expected waiting time is not affected by the number of patients in the queue – it has to be entered manually.
  4. To make the waiting room visible to patients, you will need to create and/or activate the button that leads to Drop-in on the start page of your clinic in the patient app and web interface. If you have several waiting rooms at your clinic, you can either lead the patient to a specific waiting room or allow the patient to choose from all the waiting rooms. Go to your clinic under the category Patient interface from the sidebar menu to the left to create and/or activate a button that leads to Drop-in. 

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  5. If you want to make a waiting room invisible for patients, select Hide in listing. This way, the waiting room is no longer visible to patients but it can be easily reactivated. If you want all the waiting rooms invisible to patients, remember to disable the Drop-in button under Patient Interface: Your clinic. Check the box Require authentication if you want the patients to confirm their identity before they enter the waiting room. Select whether you want any payment to apply to the waiting room and finally, if the waiting room will be available to all healthcare professionals.

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  6. Click on Save. The Save button will only appear if you have made any changes to the settings.

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