Wednesday, May 7th, we will release next update from Visiba. This update includes the following new features:
Visiba Triage
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Route cases based on the most likely diagnosis
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Collect additional patient information
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Improved symptom matching
Visiba Care
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Pin up to two participants simultaneously in video calls
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Enhancements for multiparty video calls
You can read more below about other improvements that are on the way.
Visiba Triage
Route cases based on the most likely diagnosis
Patient cases can now be automatically routed based on the most likely differential diagnosis identified in the triage flow. This feature makes it possible to guide patients directly to the right point of contact – such as a doctor, physiotherapist, or nurse – without manual sorting.
This is a new part of Visiba’s Care Navigation module, where you can configure rules for how different types of cases should be handled depending on factors such as opening hours, age, symptoms, and likely diagnosis.
This provides a smoother experience for patients, reduces the administrative burden on healthcare professionals, and enables new, tailored care flows.
Collect additional patient information
For customers using both Visiba Triage and Visiba Care, the routing functionality based on differential diagnosis can also be used to automatically collect additional information from the patient, using a form tailored to the specific condition.
For example, healthcare providers can set up a specific asthma form for new cases where asthma is identified as the most likely diagnosis. This allows relevant information to be gathered immediately – for conditions such as asthma, urinary tract infections, mental health issues, prescription renewals, and many more.
This functionality makes it easier to build accurate and efficient patient flows without manual input.
Improved symptom matching
In Visiba Triage, the patient begins by describing their issue in free text and is then prompted to confirm relevant symptoms. The free text entry allows patients to express themselves in their own words, creating a richer and more nuanced picture of their condition. Based on symptom matching, our AI asks more relevant and targeted follow-up questions.
With this update, symptom matching has been significantly improved, with particular focus on rarer symptoms. This results in more relevant questions for the patient and improves the quality of both triage and medical history gathering.
Visiba Care
Pin up to two participants simultaneously in the video call
With this update, you can now pin up to two participants as focused speakers during a video call. This makes it easier to follow conversations that involve, for example, an interpreter or a representative, and creates a better experience for both healthcare staff and patients.
Improvements for multiparty video calls
It is now easier to manage calls with many participants. Patients using the mobile app can choose to hide their own video feed – freeing up screen space and reducing screen fatigue during longer conversations. Additionally, the participant list now clearly indicates when more people are present and makes it easier to scroll through them.
These two small but impactful improvements help create a calmer and more user-friendly video experience, especially when many participants are involved. Visiba Care now supports video calls with up to 25 participants.
The feature enhances transparency, reduces uncertainty, and supports a smoother meeting start. It’s available for all video meetings with up to 25 participants.
Coming up from Visiba
Overview of Visiba Triage cases. Soon it will be easier to get a complete view of all Visiba Triage cases – regardless of how the patient contacted you. This new overview makes it easier to follow up, identify patterns, and find opportunities to improve workflows and routines.
Collaborate around messages. We’re currently exploring how we can better support collaboration around messaging flows within your healthcare organisation. Do you often work together when managing patient messages—and have ideas on what works well or what could be improved? Don’t hesitate to reach out! We’d love to hear your thoughts and experiences.
If you have any questions or comments on this content, please contact Visiba Care Support. Do you wish to sign up to our email list for coming updates? Click here!