Thursday, March 5th (previously planned to Wednesday, March 4th), we are releasing a new update from Visiba, bringing several improvements across services. These updates focus on improving clinical accuracy, workflow efficiency, and overall user experience.
Below is an overview of what’s included in this release.
Visiba Triage
Medical Updates
Navigate based on differential diagnosis probability
Visiba Care
Shared inbox for better collaboration
Search and preview text templates
Send message from a colleague’s booking
Patient cancellation and rescheduling reason
Anonymous chat
You can read more below about other improvements that are on the way.
Visiba Triage
Medical Updates
We have strengthened the medical foundation of Visiba Triage to support safer and more precise assessments, including improved modelling for deep vein thrombosis (DVT), difficulty conceiving, blood glucose level, and ketoacidosis. In addition, we have also improved symptom searching for obsessive thoughts, miscarriage, and hyperpigmentation.
Navigation based on differential diagnosis probability
Care Navigation allows triaged cases to be sent to specific flows, such as booking on a specific calendar, or starting a messaging conversation at a specific clinic, based on various conditions. Until now it was only possible to navigate based on the top diagnosis; but with this release you can set the navigation rules to activate if a particular probability threshold has been passed on any differential diagnosis on the list. This will allow for more precise navigation, including the capability to exclude diagnoses with very low probabilities.
Visiba Care
Shared Inbox for Better Collaboration
In beginning of March we are moving all customers over to the improved shared messaging inbox. The shared inbox was rolled out to a few customers during the fall, where we gathered valuable feedback and made several improvements. It will now be available to everyone!
Care professionals’ personal conversations are more clearly separated from the shared inbox, providing better overview. It is also easier to return cases to the clinic’s inbox, and when a patient replies, this is clearly shown in the list. You can also see straight away which care professionals have previously been involved in a case – all to simplify collaboration and make case handling smoother.
A guide explaining how the shared inbox works will be available directly in the service, but you can also visit the Help Center to learn more: How the inbox works.
Search and Preview Text Templates
To make it easier for those working with large volumes of text templates, it is now possible to search for templates. You can search both by shortcuts and by the content of the template. We have also added a preview of the template when you get a match via an shortcut directly in a message.
Send Message from a Colleague’s Booking
To simplify collaboration, you can now start a message conversation directly from a colleague’s booking. This is useful when you want to assist a colleague who cannot communicate themselves or when you want to start a case based on a shared resource calendar.
Patient Cancellation and Rescheduling Reason
Since the previous update, patients can reschedule their appointments themselves, reducing the administrative burden on healthcare staff. Patients can now also provide a reason when cancelling or rescheduling an appointment. This provides better insight into why appointments are changed and facilitates planning and follow-up.
Anonymous Chat
We are now launching the option for anonymous chat. The patient provides a temporary alias and can then chat anonymously with the healthcare staff. This feature has been highly requested, particularly by our youth clinics.
This is valuable because it lowers the threshold for seeking help, increases the patient’s sense of security and privacy, and makes it easier for young or hesitant patients to ask questions and get support without fear of being identified.
Contact us if you want to enable this feature.
Coming up from Visiba
Enhancements to Care Navigation. We're exploring additional actions for Care Navigation such as automated messages based on specific conditions; for example a specific urgency, diagnosis, presenting complaint, or administrative case. This would allow clinics to send more specific information to a patient as a way to prepare them for an appointment, or guide them in their next steps.
Invite to Meeting Series. It is soon possible to create a meeting series. Specify how many sessions it should include and how often they should recur. This makes planning easier and reduces the time spent on manual bookings.
If you have any questions or comments on this content, please contact Visiba Care Support. Do you wish to sign up to our email list for coming updates? Click here!