Wednesday, May 28th, we will release next update from Visiba. This update includes the following new features:
Visiba Triage
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Improved handling of swollen lymph nodes
Visiba Care
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Care Identity Service 2 (NHS SmartCard) now available
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Improved accessibility in the web video call
You can read more below about other improvements that are on the way.
Visiba Triage
Improved handling of swollen lymph nodes
We have improved how Visiba Triage handles cases where patients present with a lump, particularly in areas like the neck, armpit, or groin. Patients often use terms like “lump in the neck” to describe what in practice may be swollen glands. Previously, this often led to suggestions such as cysts or lipomas (fatty lumps), which posed a risk of missing more serious underlying causes.
The system now recognises “lump” in typical glandular areas as a potential sign of swollen glands
It uses follow-up questions to better distinguish between causes such as cysts, infections, or lymphadenopathy. If no more specific cause is found, lymphadenopathy is shown. Improved localisation linking enables the system to reason more accurately based on where the symptom appears on the body.
This improvement is made possible by our probability-based model. Unlike traditional decision trees, it can handle overlapping symptoms and adapt based on context. This results in fewer missed signals, more relevant follow-up questions, and better clinical decision support.
Visiba Care
Care Identity Service 2 (NHS SmartCard) now available
We now support login using Care Identity Service 2, including Smart Card login and over-the-Internet authentication for healthcare professionals (HCPs). Care Identity Service 2 is the secure standard for login in the UK and helps overcome issues with SMS-based authentication.
Improved accessibility in the web video call
It is now easier for users with screen readers to use the web version of the video call. Among other things, users will new be alerted also via screen reader when a new user enters the video call, and navigation in the settings menu has been improved.
Coming up from Visiba
Overview of Visiba Triage cases. Soon it will be easier to get a complete view of all Visiba Triage cases – regardless of how the patient contacted you. This new overview makes it easier to follow up, identify patterns, and find opportunities to improve workflows and routines.
Collaborate around messages. We’re currently exploring how we can better support collaboration around messaging flows within your healthcare organisation. Do you often work together when managing patient messages—and have ideas on what works well or what could be improved? Don’t hesitate to reach out! We’d love to hear your thoughts and experiences.
If you have any questions or comments on this content, please contact Visiba Care Support. Do you wish to sign up to our email list for coming updates? Click here!