On Thursday, March 19th we will release a new update from Visiba. This time, you will not see many new features in the interface – but behind the scenes, we have made important improvements that make the platform even more stable and ready for the future.
Visiba helpcentre
New Ai-powered help bot
You can also read more below about other improvements that are on the way.
Visiba Helpcentre
New Ai-powered chatbot
We have upgraded our help bot!
Our previous bot has now been replaced with an AI-powered solution that can help you get answers to questions faster and more accurately. The goal is to make it even easier for you to find the right information directly within the service.
Of course, you can still contact our support team directly. If you want to talk to a person, simply click “Talk to a human.” You can find this function, as before, via “Help and contact support” in the interface.
*Please note that if your organisation has linked its own support to this function, the AI bot will currently not be displayed.
Coming up from Visiba
Auto-reply based on triage outcome. It will soon be possible to configure custom automatic responses based on the outcome of triage, so you can set the right expectations and provide relevant information to the patient from the start. For example, you can have different auto-replies based on the most likely diagnosis, urgency, or the patient's reason for contact. All of this is made possible through our Care Navigation feature.
If you have any questions or comments on this content, please contact Visiba Care Support. Do you wish to sign up to our email list for coming updates? Click here!