News in Visiba Care - December 1st, 2022

 

During the early hours of Thursday 1st December, we will be rolling out a new update of Visiba Care! In this release, healthcare professionals can look forward to the following news:

• More effective communication using standardised phrases and abbreviations
• Better control in the video call

After this update, we're taking a little break, and plan to return with the next release in mid-January 2023. Read more about what's coming up further down in the article.

 

More effective communication using text templates and shortcuts

Now healthcare professionals can quickly write messages both to patients and internally using predefined text templates and text shortcuts. In addition to making it more effective to communicate, the text templates contribute to more equal care, as each individual can be treated in the same way, with the same wording.

 

The rollout of text templates will happen step-wise. In this update, the clinic's administrator can add phrases to a shared library. The text templates can be used by all healthcare professionals at the clinic and will be helpful when they have to write, for example:

• standard response to patients
• introductory greeting phrases
• self-care advice

Soon, healthcare professionals will also have the opportunity to create their own text templates in a private library.

 

 

Better control in the video call

Healthcare professionals and participants using the web interface now receive an audio notification when a new participant enters the call. They also receive clear notifications if they have problems with the network or if Visiba Care for any reason cannot access their camera or microphone.

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Coming up in Visiba Care

Soon, patients will no longer need to download the app to view their bookings or write messages in ongoing conversations on their smartphone – it's perfectly possible to do this via the mobile web page! This is a first step in our work to adapt the patient's web interface to mobile, and in the long run the patient will have access to even more functions via the web on the mobile. Patients who use a computer can also look forward to nice improvements in the view when they want to keep track of their cases or chat with their healthcare practitioner, both in terms of accessibility and usability.

Healthcare professionals, administrators and schedulers are not affected by the changes, but only patients who get more user-friendly views for My cases and Message conversations, and also access to these in their mobile browser!

 

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You can read more detailed information in our release notes which are published with each update. You can also get an overview of the different user permissions each change applies to and the upcoming changes in the patient apps.

 

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