- Auto-reply for clinics gives patients feedback immediately
- Patients will experience a new messaging view in the patient apps
Auto-reply for clinics give patients feedback immediately
Clinics now have the opportunity to activate auto-reply – a flexible way to welcome and inform patients without taking time from the healthcare staff.
With auto-reply, patients receive direct confirmation that their message has been received and can feel secure that their matter will be taken care of. The clinic's response can be adapted depending on whether the case comes in within or outside monitored hours so that it is possible to change the information about when the patient will get a response. This means that patients will get the right expectations and reduces the risk of them seeking care through several channels.
Patients will experience a new messaging view in the patient apps
In this release, we also begin rolling out a new notification view in the apps, which mirrors the view in the web interface. At the same time, the operating systems iOS and Android receive a shared code base. It allows patients to recognise and get the same user-friendly experience, regardless of whether they use the web or app, Android or iPhone. In addition, we have put a lot of focus on accessibility so that patients with various types of disabilities can easily use the service.
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You can read more detailed information about the release in our release notes which are published with each update. You can also get an overview of the different user permissions each change applies to and the upcoming changes in the patient apps.