Skip to main content
Visiba Support Help Centre home page
Submit a request
  1. Visiba Support
  2. Frequently asked questions
  3. Using the service

Using the service

What authorizations are available in Visiba Care? How do you book a visit with a patient who does not have a social security number? Here you get the answer to this and a little more.

  • What are the hardware and software requirements for Visiba Care?
  • How do I log in to Visiba Care?
  • How do I copy form responses or a message conversation from Visiba Care to my EPR/EMR?
  • How does a PDS integration affect the patient profile?
  • Roles and user permissions in Visiba Care
  • What happens with the refund if an appointment is cancelled?
  • Can I edit or cancel an appointment that has already started?
  • What is Visiba Care's icon library?
  • Can I change the language of the invitation when inviting a patient to an appointment?
  • Can I create a standardised button for the start page of our patient app/web that can be reused?
  • How do I clear my Cache and Cookies?
  • Can I reduce the amount of notifications?
  • I don’t receive any notifications from the platform, what do I do?
  • How do I add forms to the platform?
  • How do I add a new user?
  • How do I change the email address and/or mobile number for a patient?
  • Can we add new units to the service?
Visiba Support
Suomi norsk bokmål (Norge) Svenska
Vill du ge feedback på innehållet i vårt hjälpcenter? Skicka ett mejl till customerfeedback@visibacare.com Do you have feedback on the content of our help centre? Send us an email at customerfeedback@visibacare.com Do you have feedback on the content of our help centre? Send us an email at customerfeedback@visibacare.com Vil du gi feedback på innholdet i vårt hjelpesenter? Send en e-post til customerfeedback@visibacare.com